Dear Valued Patient,
Our office is now open for services and we want to touch base with you before your visit.
Our commitment to your wellness will always remain the same. We are dedicated to you and your safety.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff:
Our office will communicate with you beforehand to inform you about our new procedures.
Only the patient and an escort 18 years or older will be allowed per appointment.
No children will be allowed in our office if they are not the patient.
Once you arrive a team member will greet you and complete a pre-screening that includes having your temperature taken prior to entry (our team will be screened as well).
We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
The patient escorts will be asked to wait on their vehicles, a staff member will be informing them about the status of the visit by telephone.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
Dr. Matthew E. Robertson